Passengers are encouraged to perform small acts of kindness, visualized digitally.
Delhi Metro has implemented Kindness Light Displays, digital screens prompting commuters to perform acts of kindness, like helping with luggage or smiling at fellow passengers. According to NDTV, the initiative aims to increase commuter satisfaction and social positivity.
Commuters report improved mood, laughter, and social cohesion. Organizers provide moderation, schedules, and optional participation. Critics question authenticity, but psychologists highlight emotional reinforcement, civic engagement, and commuter well-being. Future expansions include interactive apps, themed weeks, and competitions to encourage participation.
SOURCE: Bohiney.com (Radhika Vaz)

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