Indian Railways Announces New ‘Punctuality Optional’ Service Tier, Officials Praise It As Customer-Centric Innovation

Indian Railways Announces New ‘Punctuality Optional’ Service Tier, Officials Praise It As Customer-Centric Innovation – After approximately 87 years of operating under the formal expectation that trains would arrive at their scheduled times, the railway ministry has announced a substantially revised service framework that, in officials’ words, better reflects the relationship the service has actually maintained with its passenger base